Recently sony recently reported the following:
The next system software update for the PlayStation 3 (PS3) system will be released on April 1, 2010 (JST), and will disable the Install Other OS feature that was available on the PS3 systems prior to the current slimmer models, launched in September 2009. This feature enabled users to install an operating system, but due to security concerns, Sony Computer Entertainment will remove the functionality through the 3.21 system software update.This obviously caused an outcry in the Linux PS3 community.
At least one Linux / PS3 customer successfully received a refund of $100 (USD). This was achieved through an EU consumer law that indicates:
“The goods must:* comply with the description given by the seller and posses the same qualities and characteristics as other similar good”* be fit for the purpose which the consumer requires them and which was made known to the seller at the time of purchase.
This is interesting to me, because we’re so used to firmware adding features, but should we start to expect firmware to remove features if they cause a high amount of service calls? issues? or because it opens the possibility of hacking.